Hotel Transfer service – Booking Cutoff 9 hours before departure
Hotel Transfer Charges
Pickup from your hotel from all over Phuket at approximately one hour prior to the tour departure. We will return you to your hotel approximately 9 hrs later.
For areas outside of Phuket, a cost per vehicle applies depending on how far from Phuket. We will advise of the outside Phuket fee when the booking is received.
This can be paid on the day of your trip when you pay the balance of the tour costs.
We will advise an exact pick-up time the day before the tour.
Cancellation Policy : Please Read
By advancing your deposit to Simba Sea trips, you therefore agree to be bound by the below terms and conditions.
Cancellations within 24 hours of the trip, or a no show (inc missed departure when using own transport) will result in 100% of the total cost being charged. This means you would not only lose the deposit you would be required to pay the balance stated on the confirmation email. Note – if Simba is able to re-book your seats to other customers you will be provided a full refund ASAP.
In the case of sickness we will make every effort to move you to an alternative date however the cancellation policy still stands. As we limit the number of guests on each trip, we do get fully booked and a reschedule may not be possible. A refund will be applicable should we be able to re-book your seats to other customers.
If Simba cancel a trip and can not reschedule during your time in Phuket we will refund 100% of all deposits immediately. Minimum passenger numbers apply on certain tours and Simba reserves the right to cancel the tour and provide a full refund or change dates, or tour type at the customer’s discretion.
Insurance Policy: Please Read
Insurance is included in your tour package (for ages 3 months -75 years only) and covers the time from which you are collected from your hotel/resort through to your drop-off at your hotel/resort in the evening. Insurance cover is void if you do not provide the correct age of each member of the booking party and passport number.
Back injuries, pregnancy or any other pre-existing medical conditions are not covered by any of our insurance policies and we strongly recommend clients do not take part in any of our speed-boat tours.
Simba Sea Trips Co Ltd., or Asia Travel Experience International Ltd shall not be held liable in any way for incidents on tour relating to any pre-existing medical conditions.
The insurance cover provided by Simba is limited in nature and may not extend beyond a reasonable level of base treatment and hospital care. For any foreseeable injuries that might occur on tour the coverage is adequate.
No personal belongings such as cameras and phones are covered by our insurance in the event of loss or damage (NO EXCEPTIONS).
Note that any action Simba may take with respect to (1) assisting with organisation of medical assistance or (2) allowing claims to be made under Simba’s customer insurance policy, is conducted on a ‘no liability’ basis.
Other Charges
Prices are exclusive of Thailand VAT taxes of 7% and Simba charges a 3% booking processing fee (applies to total tour cost) to offset credit card / Stripe and booking engine charges of nearly 4%.