Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense’ attitude.
You must be aware that there is a financial implication to cancelling a trip at the last minute, as all of our set costs are the same and we only take a maximum of 16 adult customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non-refundable.
If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration the group’s safety and that of the vessel, as well as
predicted weather forecasts and satellite images. In this instance your deposit will be refunded in full.
We have outlined our Deposit Policy for your piece of mind. Deposits are made via PayPal as this is the quickest, safest and easiest method for both us and you. When you have made a deposit via PayPal you will receive a booking confirmation that includes details of deposit paid and amounts owing (not including any applicable transfer surcharge). We then hold the deposit in our PayPal account until the day of your trip. All currency conversions are set to the standard rate on the day that you pay your deposit (the exchange rate is set by PayPal). To save any conflict over exchange rate, we require that all deposits are sent in Thai Baht (THB), which can be done using PayPal in any country.
* If we cancel due to bad weather and we cannot find another date you wish to go on, we will then return the money, via PayPal, the day your trip was cancelled. * In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full balance of your trip is due. A driver will be sent to your hotel to pick this up. * If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance. Please take note of the cancellation policy before booking a Simba Sea Trip.
Cancellation Policy : Please read.
(1) Cancellations within 5 days of the trip, (2) ‘no show’ or (3) missed tour due to late arrival via own transfer to the departure point will result in 100% of the total cost being charged. This means the full cost of the trip or trips booked. You would not only lose the deposit you would be
required to pay the balance stated on the confirmation email.
In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands and the full balance amount is due on the booked trip day. As we limit the number of guests on each trip we are often fully booked and a reschedule may not be possible.
If Simba company cancel a trip and can not reschedule during your time in Phuket we will refund all deposits.
By advancing your deposit to Simba Sea trips, you therefore agree to be bound by the above terms and conditions.
Simba Sea Trips has been Australian owned and managed from it’s inception in 2005, to offer exclusive island excursions for tourists visiting Phuket.
My wife and I spent a week in Phuket and we ended up doing two Simba Tours, after being thoroughly impressed by our first tour.
We did the Phi Phi island tour, and the James Bond island tour. Both were amazing and I would recommend doing them both because they were very different from each other. The Phi Phi islands tour had snorkeling and a lot of pristine beach and lagoon locations, while the Jamea Bond island tour had no snorkeling but sea kayaking instead, as well as cave exploration.
Both times the driver showed up at our hotel in Karon beach early, and was very pleasant to deal with. He takes you directly to their office in the Royal Phuket Marina, where a light morning snack is waiting for you (boiled eggs, coffee, crackers, fruit, etc.). There's then a briefing of the tour on a large map that is very comprehensive so that everyone understands the days schedule and can ask questions. Both times the briefing was done by one of the tour guides named Harry who speaks perfect English. The tour guides themselves were amazing, we had Woody on our first tour and Harry on our second tour and I can guarantee that these guys are top notch. They really do avoid all of the masses, for example we were the first ones on the James Bond island, which apparently is very very busy normally. The tour guides know when the popular spots get busy and using the smaller boat (we had approximately 16 people on our first tour and 15 on the second), they are able to get in and out before the masses. The crew on the boat such as the captain and boat boy were always very friendly, often taking candid pictures of us, which they offer to email to you afterwards at no cost. If I could give more than 5 stars, I would! Highly recommend.