Question 1

What is included in a Phuket boat tour to Phi Phi with Simba Sea Trips?

Accepted Answer

Every Simba Sea Trips Phi Phi tour is fully all-inclusive. Hotel transfers from anywhere in Phuket are included. On board, we provide all snorkelling gear, bottled water, and soft drinks. Lunch is served at the Soho Pool Club at Boat Lagoon Marina before or after your trip — included in the price. Professional English-speaking guides accompany every group. There are no booking fees, fuel surcharges, or hidden extras. The price you see is the price you pay.

Question 2

How long is the boat ride from Phuket to Phi Phi Islands?

Accepted Answer

The boat ride from Phuket to the Phi Phi Islands takes 1 hour 10 minutes. We depart from Boat Lagoon Marina on the calmer northern side of Phuket — not Chalong Bay — which gives a noticeably smoother ride, particularly during the May–October monsoon season. Maya Bay (the famous "Beach" location) is reached in the same window. On a private charter you can request a slower-paced route if you'd prefer a longer journey.

Question 3

What is the maximum group size on a small-group Phuket boat tour?

Accepted Answer

The maximum group size on a Simba Sea Trips join-in tour is 18 adults per boat. Most Phuket boat tour operators run 30–50 guests per departure; we deliberately cap at 18 so the experience stays personal and the snorkel sites don't feel crowded. Children share parents' bench seats and don't count toward the cap. Private charters are bookable for groups of 2–20 adults — your group only, no strangers.

Question 4

What is the cancellation policy?

Accepted Answer

Simba Sea Trips offers full refunds for cancellations made more than 48 hours before departure. Cancellations between 24 and 48 hours receive a 50% refund. Cancellations within 24 hours of departure are non-refundable. Weather-related cancellations are an exception: if the captain decides conditions are unsafe, you receive a full refund or a free reschedule regardless of timing. The full policy lives at simbaseatrips.com/cancellation-policy/.

Question 5

Are children welcome on Simba Sea Trips tours?

Accepted Answer

Yes — children are welcome on all Simba Sea Trips join-in tours and private charters. Life jackets are provided for every age and size. Snorkelling masks are available in children's sizes. The boat has shaded seating for younger passengers. The "maximum 18 adults" cap is for adults only — children share parents' seats and don't count toward the limit. Private charters can be tailored entirely around children's needs: slower pace, shorter day, shallower snorkel sites, earlier return.

Question 6

Where do Simba Sea Trips boats depart from?

Accepted Answer

Simba Sea Trips boats depart from Boat Lagoon Marina in north Phuket — specifically the Soho Pool Club at 23 Boat Lagoon Marina, Moo 2, Koh Kaeo, Phuket 83000, Thailand. We deliberately depart from the calmer northern side rather than the Chalong Bay tourist hub, which gives a smoother ride particularly during monsoon. Hotel transfers are included from anywhere in Phuket — Patong, Karon, Kata, Mai Khao, Rawai. Pickup times are confirmed by email the evening before your departure.

Question 7

Can I book a private charter instead of joining a group tour?

Accepted Answer

Yes — Simba Sea Trips offers private charters for every tour type: Phi Phi sunrise, Phi Phi sunset, Phang Nga Bay and James Bond Island, and Locals Island. The whole boat is yours; departure time is flexible (you choose); itinerary is fully customisable. Private charters work well for families, photography trips, anniversaries, and special occasions. Browse private charter options at simbaseatrips.com/private-charters/, or email sales@simbaseatrips.com for a custom quote.

Question 8

What languages do the Simba Sea Trips guides speak?

Accepted Answer

Simba Sea Trips guides speak English fluently — that's the primary tour language. Many guides also speak Thai, German, French, or Russian. If you have a language preference, mention it when booking at sales@simbaseatrips.com and we'll do our best to match a guide. Crew briefings (safety, snorkelling, marina meet) are always given in English. Private charters can be booked with a specific-language guide if requested in advance.

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