An Overview: Why a Clear Cancellation Policy Matters
When you book a tour in Phuket, you look forward to a smooth day on the water. But sometimes plans change. Maybe the weather turns bad, maybe you fall sick, or maybe your flight runs late. It happens.
At Simba Sea Trips, the goal is to make your experience easy from start to finish. That means having a cancellation policy that is fair, clear, and easy to understand.
Every tour is kept small so guests have more space and better service. Boats, meals, and activities are prepared in advance. Because of this, last-minute changes can be difficult for the team and for other guests waiting to join.
A good cancellation policy is not just about refunds. It’s about trust. When you know exactly what happens if your plans shift, you can book with confidence. This guide walks you through everything you need to know, when you can cancel, when refunds apply, and how Simba keeps things fair for everyone on board.
The Basics: How Simba Sea Trips’ Cancellation Policy Works
Condition 1. Check your time window
Start with your tour time in Phuket local time. If you are 24 hours or more before the start, you can cancel for a full refund or ask to move to another date. If you are inside 24 hours, the booking is non refundable. The same rule applies if you do not show up on the day.
Condition 2. If you are cancelling early
When you cancel outside the 24 hour window, the process is simple. Tell the team you wish to cancel or reschedule, and they will confirm by email. Refunds go back to your original payment method. Early notice helps because seats are limited and most costs are already planned in advance.
Condition 3. If you are cancelling late or cannot make it
Cancellations inside 24 hours are not refunded because boats, guides, meals, and activities are already set. If you arrange your own transport and arrive late, it is treated as a no show. Missed departure is also non refundable.
Condition 4. If the weather looks unsafe
Safety comes first. If conditions make the tour unsafe, Simba will cancel the trip and give you a clear choice. You can move to another date or take a full refund. The team makes weather calls with guest safety as the priority.
Condition 5. If you are sick or test positive for COVID
If you feel unwell, contact the team as soon as possible. They will try to move you to another date. If a new date cannot be found, ask your doctor for a medical certificate so you can claim the cost through your travel insurance. If you test positive for COVID, send proof and you will receive a full refund.
Condition 6. If Simba cancels for other reasons
On rare occasions a tour may not run for operational reasons, such as not meeting minimum numbers. If that happens, you can choose a new date, switch to a different tour, or take a full refund. The team will guide you through the options.
How to Cancel or Make Changes to Your Booking
Step 1. Check Your Booking Details
Open your booking email. You will find your tour date, start time, and booking reference. Make sure you check the time in Phuket’s time zone, that’s what decides if you are still within the 24-hour window for cancellations.
If you are early, you can cancel or reschedule easily. If not, the booking becomes non-refundable.
Step 2. Contact the Simba Team
Once you are ready to cancel or change your booking, reach out to the Simba team. The easiest way is to reply to your booking email or fill out the contact form on our website. Share your booking reference, tour name, and date.
Step 3. Wait for Confirmation
After sending your request, the team reviews it and gets back to you by email. If you cancelled early, they will confirm the refund amount and how long it will take to show up in your account.
Most refunds go back to your original payment method, but banks might take a few days. If you are rescheduling, they will confirm your new tour date once there’s space available.
Step 4. Rescheduling Instead of Cancelling
If your travel dates are flexible, Simba can easily move your booking to another day. It’s a great option if you are dealing with delays, mild sickness, or last-minute plan changes.
Step 5. Keep Communication Clear and Early
If your plans shift, tell Simba early. The team is quick to help when they have time to adjust things, but it gets tougher close to departure. A simple early message can save you the stress, and usually leads to the best solution.
Managing Your Booking: What Guests Should Know
- If you need to cancel or change your booking, it’s super easy. Just reply to your booking email or use the contact form on the Simba Sea Trips website. Share your booking details, like your name, tour date, and what you’d like to do, whether it’s cancelling or moving to another day.
- If you are cancelling because of illness or a positive COVID test, send a medical note or test result along with your message so the team can process it faster. Once your request is received, Simba will confirm it by email. Refunds go straight to your original payment method, though banks might take a few days to show it.
- If you are rescheduling, your new date is confirmed as soon as seats are available. The rules may sound strict, but they are in place for a reason, Simba keeps tours small and well-prepared, so last-minute changes can affect other guests. Sharing updates early helps the team assist you quickly and keeps the trip smooth for everyone.
Deposit Policy: Simba Sea Trips
- Deposits are made through credit card for a quick and secure booking process.
- Once paid, you will receive a confirmation email showing your deposit and remaining balance.
- Deposits are safely held until the day of your tour.
- Exchange rates are based on the standard rate set by Stripe on the day you make the payment.
- If Simba cancels your trip due to bad weather and no new date works for you, the deposit is refunded on the same day.
- For group bookings, if any guest does not show up, the person who made the booking must pay the full balance.
- Always review the cancellation policy before making your deposit to avoid any confusion.
Wrapping Up: Travel with Confidence
At Simba Sea Trips, everything comes down to making your experience easy and stress-free. The policies are simple, fair, and built to keep things smooth for everyone on board.
If plans change, the team is always ready to help you reschedule or refund without hassle. So book your tour, pack your sunscreen, and get ready, Simba will take care of the rest.
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